Jumar's CV
Profile summary
Dedicated App and Cloud Tech Support Specialist with 11 years of experience in telecom operations and billing management. Expertise includes end-to-end service provisioning, vendor coordination, asset tracking, and financial reconciliation. Proven record of maintaining inventory accuracy, building operational dashboards, and supporting regional service delivery requirements. Committed to delivering reliable administrative and technical support across enterprise environments.
Career highlights
Telecom Account Operations: Managed the end-to-end service lifecycle for mobile accounts, handling new-line provisioning, renewals, service changes, escalations, and issue resolution.
Billing Reconciliation: Processed, reconciled, and validated monthly telecom billing and accrual reports, meeting submission deadlines and resolving billing discrepancies.
Asset Lifecycle Management: Maintained accurate records for mobile devices, pocket Wi-Fi units, and internet assets, supporting asset lifecycle and inventory control.
Vendor Management: Served as the primary operations contact across multiple telecom and connectivity vendors, coordinating service requests, follow-ups, and issue resolution.
Key skills
Professional experience
Directed telecom operations and billing functions, managing vendor relationships across five providers while supporting regional requirements for Australia and New Zealand. Accountable for inventory control of over ten thousand assets, monthly financial reporting, and service delivery across five thousand corporate accounts.
- Processed and reconciled monthly telecom billing and accrual reports totaling ten point five million.
- Maintained accurate records for ten thousand mobile devices and internet assets to support inventory control.
- Built monthly key performance indicator dashboards and operational reports for leadership review.
- Served as primary operations contact across five telecom and connectivity vendors for issue resolution.
Managed administrative operations and business support functions, overseeing office documentation, data management, and day-to-day coordination. Directed telecom support activities and maintained End-to-end service records for business users.
- Handled corporate mobile service requests and coordinated telecom support for business users.
- Supported mobile account provisioning, service troubleshooting, vendor escalation, and follow-up to improve service turnaround.
- Maintained service records and tracked mobile assets, account information, and usage.
Education
- Dean's Lister
- Dean's Lister